Live Chat Application
Setup Guide
This guide walks you through installing and configuring the Live Chat application on your Storeino platform. The Live Chat app allows customers to contact you directly from your store without using external apps like WhatsApp or Facebook.
Key Features
- Respond to Customers in Real-Time
- Handle customer inquiries individually and instantly, building trust and providing quick support.
- Increase Sales
- Engaging with visitors in real-time and answering their questions increases the chances of conversion, turning them from visitors into paying customers.
- Easy Setup
- The installation and configuration of the Live Chat app on Storeino are done quickly with just a few clicks.
Pricing Plans
- Standard Plan
- $12/month
- Includes live chat functionality for individual and real-time customer support.
1. Install the Application
- Go to market.storeino.com and locate the Live Chat application.
- Click Get this app, log in to your Storeino account, choose your store, and click Install.
- Once installed, navigate to the Applications tab in your store, activate the Live Chat app, and access its settings.
2. Set Up Firebase for Database Storage
The Live Chat app uses Firebase to store conversations between you and your clients.
- Open a new tab and visit Firebase.
- Click Get Started, then Create a Project.
- Name the project (e.g., “Live Chat Storeino”).
- Accept the terms and skip Google Analytics.
- Click Create Project and wait for the setup to complete.
- In the Firebase dashboard, click Build > Realtime Database.
- Click Create Database, select a region (e.g., United States), and enable the database.
- Update database rules:
- Go to the Rules tab.
- Set both read and write permissions to true and click Publish.
Copy the database URL from the Data tab.
3. Configure the Live Chat App
- Paste the Firebase database URL into the Live Chat app’s settings.
- Name your Live Chat app (e.g., “Storeino Live Chat”).
- Set a welcome message to greet customers when they initiate a chat.
- Configure required fields:
- Enable fields like name, email, or phone number based on your requirements.
- Click Save once configurations are complete.
4. Test the Application
- Click Show Store to preview the Live Chat app on your store.
- Test the chat functionality:
- Enter a name and start a conversation.
- Verify that the conversation appears in your app’s backend.
Additional Information
- Real-Time Customer Engagement: The app allows you to directly engage with visitors, helping you answer questions and increase customer satisfaction.
- Improved Conversion Rates: Live chat support directly correlates with higher conversion rates as it provides immediate assistance and guidance to potential customers.
- Customizable Setup: Easily set up the app and configure messages to suit your store’s tone and customer needs.
Conclusion
The Live Chat app is now fully set up, enabling seamless communication with your customers. For further assistance, feel free to contact our support team or leave your questions in the comments below.