Support and Troubleshooting

How to Contact Support

This guide will walk you through the two main ways to contact Storeino support: Support Chat and Creating a Support Ticket.

Option 1: Using the Support Chat

1. Locate the Support Chat:
   
   • After logging into your Storeino account, find the Support Chat icon at the top of your dashboard.
   • Initiating a Query: Type your question or request in the input field. Optionally, use the voice input button for audio queries.
   • Receiving Responses: Responses are displayed in real-time. Links and resources (e.g., tutorial videos) can be shared for further assistance.
   • Navigating Shared Links: Click on the provided link to access external resources (e.g., YouTube tutorials).
   • Send an Image: Click the image icon, upload a screenshot or photo related to your issue. If you select the wrong image, click Cancel and upload the correct one. Once ready, click Send.

Option 2: Creating a Support Ticket

1. Navigate to the Support Section:
   • In the left menu of your manager dashboard, click Support.
   • Select Create Ticket.
2. Fill Out the Ticket Form:
   • Subject: Briefly describe your issue (e.g., “Checkout button not working”).
   • Department: Choose the relevant department (e.g., Technical).
   • Store: If you manage multiple stores, select the store with the issue.
   • Message: Provide a detailed description of the problem.
3. Submit the Ticket:
   • Click Confirm to create your ticket.
   • The ticket will be marked as Open, and the support team will begin working on your issue.
4. View and Respond to Your Ticket:
   • Click View under the Actions column to open your ticket.
   • On the left, review the ticket details.
   • On the right, check for replies from the support team.

Additional Tips

• For faster assistance, provide clear and detailed descriptions of your problem.
• Use screenshots or voice recordings to clarify your issue when necessary.
• Check the Replies section of your ticket for updates and solutions.