WhatsApp Sender App

Streamline your communication with customers and boost your store’s KPIs (Key Performance Indicators) with the WhatsApp Sender app. Automate your WhatsApp messages and synchronize them with your order statuses for enhanced customer engagement.

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Key Features

Automated Messaging

• Send personalized, automated messages to your customers without any manual intervention.
• Use predefined templates and variables to match different order statuses, such as “Order Confirmed,” “Order Shipped,” and “Out of Stock.”

Improve KPIs

• Enhance your confirmation and delivery rates by automating communication with customers and preparing them psychologically for their purchases.

Multi-Device Integration

• Connect multiple devices and WhatsApp numbers to manage communication from a single interface securely and efficiently.

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Pricing

• Balance-Based Messaging: The app works on a credit system (e.g., $1 = approximately 33 WhatsApp messages).
• Easy top-up options for continuous service.

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How to Use the WhatsApp Sender App

Step 1: Installation

1. On the Storeino Marketplace:
   • Go to market.storeino.com.
   • Search for WhatsApp Sender.
   • Click on Get the Application.
   • Log in with your store credentials.
   • Choose the store and click Install.

1. In the Store Admin Panel:
   • Navigate to the Applications section on the left-hand menu.
   • Select WhatsApp Sender.
   • Follow the setup wizard.

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Step 2: Configuration

1. Add Sessions and Connect WhatsApp:
   • Create a session for each device or number you want to use.
   • Scan the QR code using the WhatsApp app on your phone to link your account.

1. Configure Message Templates:
   • Set up templates for various predefined statuses (e.g., Order Confirmed, Shipped, Delivered).
   • Use available variables like {{customer_name}}, {{order_number}}, and {{order_status}} to personalize messages.

1. Activate the WhatsApp Bot:
   • Turn on the bot to automate message sending.
   • Save your configurations by clicking Update Messages.

1. Advanced Options:
   • Set up messages for unique scenarios, such as:
     • “Out of Stock” notifications.
     • “Order Follow-Up” reminders.
     • Custom messages for specific products or promotions.

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Benefits

1. Enhanced Customer Engagement:
   • Build customer loyalty with timely and relevant communication.
   • Ensure a smoother customer experience with proactive updates.
2. Operational Efficiency:
   • Reduce manual workload with automation.
   • Minimize human error in communication.
3. Improved KPIs:
   • Increase confirmation rates for orders.
   • Reduce return rates and enhance customer satisfaction.

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Example Use Cases

1. Order Confirmation:
   • Automatically send a confirmation message when an order is placed, e.g.:
     “Hello {{customer_name}}, your order #{{order_number}} has been successfully placed. Thank you for choosing our store!”
2. Shipping Updates:
   • Notify customers when their order is shipped:
     “Hello {{customer_name}}, your order #{{order_number}} has been shipped. You can track it here: {{tracking_link}}.”
3. Out of Stock Notifications:
   • Inform customers when an item in their order is unavailable:
     “Hello {{customer_name}}, we regret to inform you that {{product_name}} is out of stock. Please contact us for further assistance.”

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Additional Notes

• Flexible Setup: The app adapts to different business needs, allowing users to add or remove message types as needed.
• Balance Tracking: Easily monitor your message credits and recharge when necessary.
• Rich Features: Add images, links, and more to your WhatsApp messages for a richer customer experience.